Returns & Exchanges

At Flask Fine Wine & Whisky, we strive for complete satisfaction with every bottle; however, due to the nature of alcohol sales, returns are generally restricted to items that are damaged or spoiled. If you receive a corked or defective product, please contact us within 30 days of purchase for an exchange or store credit.

Return Process

• 1.
  Contact Support

  Email our cellar team with your order number and a photograph of the defective bottle or damaged packaging to initiate your claim.

• 2.
  Verify Authenticity

  Ensure the bottle remains at least three-quarters full and is returned with the original cork or closure to allow our experts to verify the defect.

• 3.
  Secure Packaging

  Once your return is authorized, carefully pack the bottle using the original shipping materials or a secure wine-shipper to prevent further breakage during transit.

• 4.
  Receive Credit

  After we receive and inspect the vintage, we will issue a replacement bottle of the same value or provide a digital store credit to your account.